We want to make it easy! Items purchased online that have not been used, laundered, or worn may be returned or exchanged within 30 days from date of purchase and we will replace it or reimburse you in the same form as your original payment. There are no refunds/exchanges on hot market, date sensitive items, or items with players numbers such as game day and bowl merchandise, or jerseys. All SALE items are a final sale.
If you are returning an item simply because it was the wrong choice for you, be sure to enclose the item(s) in a secure package and send with your receipt and a copy of your order. For your protection, please use UPS or Federal Express for shipment.
If you are returning an item to us due to our mistake in processing your order, please use USPS so that we can have a record of how much to refund you for shipping.
Send all returns to:
I Love My HBCU
P O Box 976
Grambling, La. 71245
Our mistakes are our problems. If you have received an item that was either defective or shipped to you by mistake we’ll reimburse you if you return the item(s) to us within 30 days. Not only will we fix the problem, we’ll credit you for the cost of the return shipping. All you need to do is include your shipping receipt and a copy of your order with your returned merchandise. Please use USPS for returning your item so that we will have a record of how much you will need to be refunded for shipping.
Everyone makes mistakes. If you ordered an item by mistake and realized that it just won’t do, you pay for the return shipping. Once we receive your returned item(s), you will be shipped an exchange item (and incur an additional shipping charge) or - if you prefer - your card will be reimbursed for the price of the item and sales tax (if any), but not for any shipping costs. At this point, your refund will be deducted a $6.95 flat rate shipping fee for the original shipment. No COD returns/exchanges are accepted.
Products damaged in shipment. Carefully examine each package for any damage. This includes tears in the package, tears, open, or wet packages, etc. If you receive an item that appears to be damaged in shipment, you must notify I Love My HBCU Store immediately. Please keep all packing and shipping cartons and materials while awaiting instructions for return or replacement.
Time needed for credit and return.Please allow approximately 10 business days for us to process your return or exchange. Refunds will only be applied to the credit card used to make your purchase.